Edit . My mistake it lists it at 16:00 (although it also says TBC )
Following the reduction in our allocation (as communicated on Friday) for the away game at Chelsea, 5:30pm Saturday 22 October, we have been discussing with representatives from fan groups and our Fans’ Forum the best way to manage the loss of 624 tickets. We have listened to a range of differing views, and as a club have decided on the below approach which we feel is the fairest way to manage this.
We have deactivated ticket forwarding for this game as we do not believe it is fair for someone outside of the fans who were successful in the original ballot to go ahead of someone who was originally successful. The forwarding facility will not will not be turned back on for this game.
Chelsea will also reallocate our entire allocation based on the reduced numbers and have not yet provided the new seat information. Given the short timeframe until the game, it is inevitable that affected supporters (exact numbers not currently known, but this is likely to be a significant number) will be required to collect their ticket on the day with photo ID.
If you cannot personally attend this game, you should email [email protected] before 5pm tomorrow stating you would like either:
• a full refund
• to swap your Chelsea ticket for a guaranteed ticket for your choice of one of our next four Premier League away games - Aston Villa (6th November), Fulham (13th November), Wolves (31st December - TBC), Arsenal (21st January – TBC).
Please state which game you would like to swap for, and all membership numbers applicable from your original booking
For members of the loyalty pot, returning their ticket for a refund, or swapping it for one of the next four away games, will not count as one of the maximum two games they can miss applying for this season.
Please note that individuals within the same group booking can make different decisions, for example one can chose to return for a refund, one can swap for Wolves and one can swap for Fulham. Lead applicants can email on behalf of the whole group, detailing each membership number or supporters can email individually.
Unfortunately, if we do not receive 624 cancellations / swap requests by 5pm tomorrow, we will have no choice but to re-ballot all remaining fans (i.e. those who didn’t cancel/swap) for the available tickets on Wednesday morning.
We will stop accepting further swap requests if we reach the 624 required, so please contact us as soon as possible if you would like to do this.
We appreciate there is no perfect outcome to this and that you, our dedicated and loyal fans, are being unfairly treated by this decision to reduce our allocation for this game. As we did for this fixture, we will continue to push for every ticket we are entitled to for all away matches to ensure as many fans as possible can attend to support the team.
As a reminder, our Contact Centre staff have no further information other than what is contained within this email.
Ticketing & Membership Services
we have been discussing with representatives from fan groups and our Fans’ Forum
why has armchair kept this from us?
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